Frequently Asked Questions
Everything you need to know about Ooni pizza ovens, shipping, and world-class outdoor cooking.
What is the delivery timeline for my Ooni oven?
Standard shipping within the continental USA typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do Ooni pizza ovens come with a warranty?
Yes, all Ooni pizza ovens come with a standard 1-year warranty, which can be extended to a 3-year warranty for free if you register your product on our website within 60 days of purchase.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days for a full refund, provided the item is in its original packaging and condition.
Which fuel type should I choose: wood, charcoal, or gas?
It depends on your cooking style. Wood and charcoal offer a traditional smoky flavor and authentic experience, while gas provides maximum convenience, precise temperature control, and a soot-free cook.
Can I use my Ooni oven in all weather conditions?
Ooni ovens are designed for outdoor use and are very durable. However, we recommend using an Ooni Pizza Oven Cover when not in use and storing the oven indoors during extreme weather or extended periods of inactivity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm to help you spread the cost of your purchase.