Returns & Refunds

We want you to be completely satisfied with your Ooni experience, which is why we offer a 60-day return policy for all products purchased directly from our website. Items must be returned in their original packaging and in a resalable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to attach to your package.

• 3.
  Pack and Ship

  Securely pack your items in the original box and drop them off at any authorized carrier location.

• 4.
  Receive Your Refund

  After we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days.